Is eBay starting to listen to its customers?
For the past several months it has seemed like hardly a day has gone by without eBay announcing more policy changes, many of which have proved unpopular with sellers. Until recently, any protests against the changes seem to have been falling on deaf ears.
However, there are now signs that eBay may have actually started to listen to some of their customers’ concerns.
On July 3, an announcement appeared on the eBay au (eBay Australia) site stating that they have withdrawn their decision to insist upon Paypal as the sole payment method. While they require all sellers to offer Paypal as an option, they will now continue to allow other payment methods. The full announcement can be found here.
Another apparent U-turn was announced on July 11 when eBay stated that from late August, neutrals will no longer be counted as part of the feedback percentage, and feedback scores will be recalculated retroactively. This is good news for sellers who lost a 100% score due to a few neutrals, as their perfect score will now be restored on condition that they have not received any negatives in the meantime. To see the full announcement, go here.
eBay have also decided that the new links policy announced on May 19 and due to be enforced in July has now been postponed. They say that the policy is going to be revised by mid-August and enforcement will not begin until four weeks later. It will be interesting to see whether they will continue to allow links from the ‘About Me’ page to non-eBay related websites.
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